Terms and Conditions

Merchant Information

Merchant Name: THEO THOMPSON

Customer Support Email: support@tthonow.shop

Business Address: 80 Frankton Road, Queenstown, Queenstown 9300, New Zealand

Phone Number: +64 21 394 8572

1. Acceptance of Terms

By accessing and placing an order on our website, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you may not use our site or purchase products from us.

2. Products

We sell fresh and frozen seafood products. All product descriptions and images are for reference only. While we make every effort to display accurate information, slight variations in size, weight or appearance may occur.

3. Pricing & Payment

All prices shown on the website are in New Zealand Dollars (NZD) unless otherwise stated. Payment must be completed at checkout. We reserve the right to correct pricing errors and cancel orders where incorrect pricing is displayed.

4. Orders & Availability

Orders are subject to stock availability. If an item you ordered is unavailable, we will contact you to offer a substitution, store credit or full refund. We do not guarantee fulfilment until your order is confirmed.

5. Delivery

Delivery times are estimates only. Fresh seafood requires timely delivery. It is your responsibility to ensure someone is available to receive the order at the delivery address. We are not liable for spoilage caused by missed deliveries due to your unavailability.

6. Refunds & Returns

Due to the perishable nature of seafood, returns are generally not accepted. If you receive damaged, spoiled or incorrect goods, you must contact us promptly with photos. We will assess valid claims and provide refund or replacement at our discretion.

7. Food Safety

All seafood must be handled and stored correctly upon delivery. We recommend following safe food handling guidelines. We are not responsible for illness or damage arising from improper storage, preparation or consumption after delivery.

8. Limitation of Liability

Our total liability to you for any claim related to your order will not exceed the amount you paid for that order. We exclude indirect or consequential losses to the fullest extent permitted by New Zealand law.

9. Governing Law

These Terms and Conditions are governed by the laws of New Zealand. Any disputes will be subject to the jurisdiction of New Zealand courts.

10. Changes to Terms

We may update these terms from time to time. Changes will take effect once published on this page. Your continued use of the website after updates means you accept the revised terms.